How much does delivery cost?
The majority of our goods are shipped with standard 24 hour delivery at a flat rate of £9.95. Smaller, light parcels, where possible, we send at a cost of £3.99 and may take a few days to arrive. Items being [...]
Can I get a free sample?
While we are unable to send you a full sample set, you can view the range of programme elements and see samples of our resources including the session plan samples, guidance booklet, child wellbeing profiles, parent/carer booklets, children’s wellbeing journals, [...]
I ordered the wrong product. What should I do?
Not to worry, these things happen. Just drop us an email at hello@hamishandmilo.org outlining your issue and we'll try to resolve it for you. As long as the delivery hasn't already left our offices, we can accommodate exchanges. [...]
What happens if I wish to cancel my order?
We are sorry to hear this. Please contact us at hello@hamishandmilo.org and we will be happy to help you. However, if you still wish to cancel your order and it's within 48 hours and has not yet been dispatched, [...]
Can I order with a purchase order number?
Yes, just simply complete your order via the online shop and provide a purchase order number for credit to pay in 30 days. An official school or trust purchase order number is essential when placing your order on credit terms. [...]
How do I make my purchase?
Buy in our online shop - any complications please give us a call on 01202 942222. Trusts or local authorities who are placing an order for 8+ schools please email hello@hamishandmilo.org for our Trust Order Form. You can purchase our [...]
Can I order certificates separately?
You sure can! We have packaged each of our session packs with six certificates as that is the recommended number of children per session group. You can order extra certificates for any future sessions you run or extra children. Our [...]
Can I order wellbeing journals separately?
Absolutely. We have packaged all our programmes with six wellbeing journals as that is the recommended number of children per session group. You can order extra wellbeing journals for any extra sessions you run or extra children. Wellbeing journals are [...]
If I place my order today, when can I expect a delivery?
We are in constant production to ensure we meet all orders. It usually takes us a couple of days to receive, pack and send your order, we aim to have each order processed in three to five days. Delivery [...]
