Privacy policy

Effective date: July 10, 2021

Data privacy is important to Hamish & Milo. This Privacy Policy (“Policy”) provides an overview of the personal information Hamish & Milo collects and how it is protected during your visit to (aka “Website”). The primary purpose of the Website is to be an informative resource and online shop. We want you to feel secure when visiting our Website and are committed to maintaining your privacy when doing so.

Who we are

Our Website is operated by Hamish & Milo Ltd (“Hamish & Milo”). Hamish & Milo is registered in England and Wales under company number 13467602 and our registered office is 5 Osborne Road, Wimborne, Dorset, BH21 1BL. Hamish & Milo trading office is: 4 Gaunts Business Centre, Petersham Lane, Gaunts Common, Wimborne, BH21 4JT. VAT Number: 385 6547 50.

Our website address is: Hamish & Milo is a trade mark.

Information on the Website is collected in two ways

  • Indirectly (for example, through the Website’ technology)
  • Directly (for example, when you provide information on various pages of the Website)

One example of information we collect indirectly is through our Internet access logs. As is true of most websites, we gather certain information automatically. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring /exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.

Hamish & Milo use cookies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

How we use personal information

We use information to: determine what is most effective about our Website and marketing, assist in our marketing, help us identify ways to improve our Website and marketing, and determine how we can tailor the Website to make it more effective. We may also use personal information for other purposes, which we would describe to you at the point we collect the information.

We also collect information when you voluntarily submit it to us such as your name, email address, phone number, job title and school or trust name. Throughout our Website, we provide the opportunity to register for information, order a session pack, or login to download a resource. When we collect this type of information, we will notify you as to why we are asking for information and how this information will be used. It is completely up to you whether or not you want to provide it. We also collect your information to identify you as a contracting party; a customer. To enable secure login for you in the Hamish & Milo customer account website pages and ‘Hub’ download resource area and to enable Hamish & Milo to issue valid VAT invoices and to process transactions. Your information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the service requested.

We will send periodic emails (the email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news (if accepted), updates, related product or service information, etc.) We provide you the opportunity to opt out of such emails by following the directions provided in these emails.

How we share personal information

We will not sell individual information and will share it only as outlined in this Policy. We may share your information with service providers such as our delivery, email service, hosting and analytics providers. These companies are authorised to use your personal information only as necessary to provide these services to us or on our behalf. Before you submit any information, we will notify you as to why we are asking for specific information and it is up to you whether or not you want to provide it. We will not use or share your personal information in ways unrelated to those described above without first notifying you and offering you a choice as to whether or not we may use your personal information in a different manner.

What about sensitive personal information?

We do not seek to collect any sensitive personal data through the Website. If we do seek to collect such data, we will ask you to consent to our proposed uses of the data. We may also collect some sensitive personal data incidentally. By providing us with unsolicited sensitive personal data, you consent to our using the data subject to applicable law as described in this Policy. The references to ‘sensitive personal data’ are to the various categories of personal data identified by European and other data privacy laws as requiring special treatment, including in some circumstances the need to obtain explicit consent. These categories comprise personal identity numbers, personal data about personality and private life, racial or ethnic origin, nationality, political opinions, membership of political parties or movements, religious, philosophical or other similar beliefs, membership of a trade union or profession or trade association, physical or mental health, genetic code, addictions, sexual life, property matters or criminal record (including information about suspected criminal activities).

Your access to your personal information

You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate. If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, or deactivate it by contacting us at For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will respond to your request to access within 30 business days. You can also access your personal account and amended data yourself should you wish in ‘your account’ area of our Website; limited to name, address and email address, billing and shipping addresses as well as purchase history,

What about data security?

We take appropriate steps to maintain the security of your data on the Website and follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. You should understand that the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. If you have any questions about security or any reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us at

How long we retain your data

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

For users that register on our Website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Links to third party sites

Our Website includes links to other third-party sites for your convenience and information whose privacy practices may differ from those of Hamish & Milo. If you access those links you will leave the our Website. If you submit personal information to any of those third party sites, your information is governed by their privacy policy. We do not endorse or make any representations about third party websites. We encourage you to carefully read the privacy policy of any web site you visit.


We display testimonials of satisfied customers on our Website. With your consent we may post your testimonial along with your name and school or trust name. If you wish to update or delete your testimonial, please contact us at

Social media widgets

Our website includes social media features, such as the Facebook and Twitter widget, and the Share button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Website. Your interactions with these features are governed by the privacy policy of the company providing the feature.


If you place an order on our Website we will save your name, email address, organisation, phone number in cookies. These are for your convenience so that you do not have to fill in your details again when you login to the Hub or to place another order. These cookies will last for one year.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select ‘Remember Me’, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

For more information please see our full cookie policy.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.